Orders will be received by in-person pickup/collection from a staff member this store.The Shop Owner or a shop staff member are likely to reject order collection without the customer providing sufficient proof of identification at time of collection.Please present the following proof of identification at time of collection, which is required for collection of order:Order number and email confirmation of orderGovernment-issued photo ID (i.e. driver's licence, passport, residence permit or travel photoID)The debit/credit card used to purchase the order being collected.The Shop Owner will need to record the last 4 digits of your ID and debit/credit card during collection. The Shop Owner/staff are likely to reject order collection without the customer providing all 3 types of identification at time of collection.
Our policy is valid for a period of 14 calendar days from the date of the purchase. If you would like to return the product for a refund during this period, you may do so provided the conditions below have been met. Please note that if the period of 14 days has lapsed, we can’t, unfortunately, offer you a refund.The following criteria must be met to qualify for a refund:Product is defectiveProduct is not as describedProduct must be unopenedProduct must be in original packagingProduct must be unusedProduct must not be damagedIn order to ensure the above criteria has been met, all returns will be inspected. If the product does not meet the listed criteria, we reserve the right not to issue a refund.
Cancellation / Return / Exchange Policy
Perishable goods are completely exempt from being returned.Proof of purchaseTo complete your refund, we require a receipt, purchase order or other proof of purchase. Please note that without the aforementioned proof of purchase, we will not issue a refund.Shipping itemsIn order to return an order, you must contact us first.Visit any of our retail locations to return your items purchased through our online store. Our staff member will process your return or exchange for you.You must take care to ensure that the goods are properly packaged so that they will not be damaged while in transit. If the product is found damaged or used beyond what it takes for us to reasonably inspect it, then we may reject a refund.